Hotels & Hospitality
Your guests notice
when things break
Facility management software built for hotels, resorts, and hospitality properties. Keep rooms turning, staff coordinated, and maintenance ahead of problems — not behind them.
The Problem
Hotels run on tight margins
and tighter turnarounds
A broken HVAC in July doesn't just mean a work order — it means a bad review, a refund, and a guest who never comes back. Most hotel maintenance is reactive because the tools are built for office buildings, not hospitality.
We build facility management software that understands rooms have guests in them, housekeeping runs on schedules, and every hour a room is down costs real money.
24/7
Facilities never sleep — your software shouldn't either
30 min
Average guest tolerance for unresolved maintenance issues
40%
Of negative hotel reviews mention facility problems
Capabilities
Everything your property
needs to run smoothly
Built for hospitality operations, not retrofitted from generic maintenance software.
Room & Reservation Integration
Maintenance scheduling that knows which rooms are occupied, checking in, or checking out. Syncs with your PMS so work orders never conflict with guest stays.
Housekeeping Scheduling
Assign rooms, track inspection checklists, and manage turnover workflows. Real-time status updates so front desk always knows which rooms are ready.
Preventive Maintenance
Scheduled maintenance for HVAC, plumbing, elevators, and electrical systems. Catch problems before guests do — and before emergency repairs eat your budget.
Vendor & Contractor Management
Track external vendors, manage contracts, verify insurance and credentials. Know who's on your property, when they arrived, and what they're working on.
Mobile Work Orders
Staff submit and update work orders from any device. Maintenance techs get assignments with room details, priority levels, and photos — no radio chatter required.
Guest Complaint Tracking
Link complaints directly to room numbers and maintenance history. See patterns — if room 412 gets three HVAC complaints a month, that's not bad luck, that's a failing unit.
Energy Monitoring
Track energy consumption by zone, floor, or building. Spot inefficiencies, compare periods, and generate cost reports that actually help you reduce spend.
Compliance & Inspections
Fire safety inspections, health department audits, elevator certifications — all tracked with due dates, documentation, and automated reminders so nothing slips.
Why Lumon
We build for hospitality,
not just facilities
Generic CMMS platforms treat a hotel room like a warehouse bay. We build software that understands occupancy cycles, guest experience, and the reality that your maintenance team is running at full speed from 6 AM checkout to midnight turndown.
Every feature is designed around how hotels actually operate — not how a software vendor thinks they should.
Ready?
Let's talk about
your property
Tell us about your hotel or hospitality operation. We'll show you what purpose-built facility software looks like.
Start a Conversation